Shipping policy

Shipping

We currently ship within the United States. For standard shop pieces, shipping is $10 on orders under $100 and $20 on orders of $100 or more, based on the merchandise subtotal before tax and shipping.

Timing

Ready pieces ship in about 1 week. Made-to-order pieces ship in about 3 weeks. These are preparation times; delivery time with the carrier is additional.

If you need a piece for a particular date, email hello@theelementatelier.com before ordering.

Sculptural works

Large sculptures have separate shipping arrangements. The applicable cost is shown at checkout or confirmed with you by inquiry. For works offered by inquiry, we confirm pricing, packing, shipping arrangements, and timing before purchase.

Delivery issues

If a piece arrives damaged or you receive an incorrect piece, email hello@theelementatelier.com with your order number and photographs of the piece and packaging. Keep the packaging while we help resolve the issue.