Orders & Returns

Orders

Each piece is made by hand. Small differences in shape, surface, and painted marks are part of its character. If you have a question about a piece, please get in touch before ordering.

Shipping

Ready pieces ship in about 1 week. Made-to-order pieces ship in about 3 weeks. These are preparation times; delivery time with the carrier is additional.

We currently ship within the United States. For standard shop pieces, shipping is $10 on orders under $100 and $20 on orders of $100 or more, based on the merchandise subtotal before tax and shipping. Large sculptures have separate shipping arrangements; the applicable cost is shown at checkout or confirmed with you by inquiry. If you need a piece for a particular date, email hello@theelementatelier.com before ordering.

Returns

All sales are final. We do not accept returns or exchanges for a change of mind, including custom and made-to-order pieces.

Damaged or incorrect orders

If something arrives damaged or you receive the wrong piece, please email hello@theelementatelier.com with your order number and photographs of the piece and packaging. Keep the packaging while we help resolve the issue.

This policy does not affect any rights you have under applicable consumer protection law.

Custom work & collaborations

For sculptural works, special projects, and collaborations, contact hello@theelementatelier.com. We will discuss the piece, pricing, and timing with you before an order is placed.