Refund policy

Final sale

All sales are final. We do not accept returns or exchanges for a change of mind, including custom and made-to-order pieces. Please review the photographs, size options, and description carefully, and contact us before ordering if you have questions.

Handmade variation

Each piece is formed and finished by hand. Small differences in shape, surface, and painted marks are part of the work.

Damaged or incorrect orders

If something arrives damaged or you receive the wrong piece, please email hello@theelementatelier.com with your order number and photographs of the piece and packaging. Keep the packaging while we help resolve the issue.

This policy does not affect any rights you have under applicable consumer protection law.